flaglePrivacy Policy

This page describes what we collect when you use flagle and how we keep that data protected. We at flagle collect personal information — email, identity documents, payment details — to verify your account, process deposits and withdrawals, and provide customer support. We use industry-standard encryption and secure storage to protect your data from unauthorized access.

We undertake to be transparent about how flagle handles your information. We do not sell your data to third parties for marketing purposes. We may share limited information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet partners) to complete transactions, and with legal authorities if required by law. Our servers may be located outside your jurisdiction, which means your data may be subject to different legal protections than apply locally.

Our flagle privacy practices reflect our commitment to account security, compliance with data-protection regulations where applicable, and user trust. This policy covers data collection, use, retention, your rights, and how to contact us with privacy questions.

What We Collect & How We Use Your Data on flagle

When you register with flagle, we collect your email address, full name, date of birth, and contact information. During KYC verification, we request government-issued identity documents (passport, national ID, driving license) and proof of address (utility bill, bank statement, lease agreement). We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations.

When you deposit on flagle via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records, payment method details, and account history. We retain this data to process withdrawals, investigate disputes, and maintain audit trails. We do not store full payment card numbers on our flagle servers; payment processing is handled by our partner processors who follow payment-card security standards.

Our flagle Gaming & Activity Data Practices

Live-dealer gameplay

We record your bets, wins, losses, and table participation on flagle for fairness verification and dispute resolution. This data is encrypted and retained securely.

Sportsbook activity

We track your flagle sportsbook bets, market activity, and settlement history. This allows us to verify outcomes and handle withdrawal requests accurately.

Device information

We may log your IP address, device type, browser, and login timestamps on flagle to detect unauthorized access and prevent fraud.

Support interactions

We retain flagle support tickets, live-chat transcripts, and email correspondence to resolve issues and improve customer service.

Promotional engagement

If you opt in to flagle promotions, we track which bonuses you accept and use to tailor future offers. You may unsubscribe at any time.

We at flagle use your data primarily to deliver our service — account verification, deposit processing, game settlement, withdrawal handling. We also use aggregated, anonymized data to improve our platform, analyze user trends, and enhance our live-dealer studio experience and sportsbook coverage across Liga 1, Piala AFF, Piala Indonesia, and other tournaments.

Data Retention, Third-Party Processors & Your Rights on flagle

We at flagle retain your account data for as long as your flagle account is active and for a period afterward to comply with legal and regulatory requirements. We retain KYC documents, transaction records, and dispute logs for several years even after account closure. We may also retain anonymized gaming statistics indefinitely for platform analysis. You may request deletion of certain personal data by contacting flagle support, though we will retain information required by law or necessary to resolve pending disputes.

Our flagle platform relies on third-party processors — payment providers, hosting infrastructure, and customer-support vendors — who may access your data to fulfill their functions. We undertake to vet these vendors and require them to maintain equivalent data-protection standards. Your data may be transferred to jurisdictions outside Indonesia; data in transit and at rest is encrypted using industry-standard protocols.

Your Rights Regarding flagle Data & Cookies

• Access: You may request a copy of what personal data we hold on your flagle account by contacting our support team.
• Correction: If your flagle account information is inaccurate, you may update it via your account dashboard or request our team to correct it.
• Deletion: You may request deletion of your flagle account and associated personal data, subject to legal retention obligations and pending disputes.
• Data portability: We can export your flagle transaction history and account records in a portable format upon request.
• Opt-out: You may unsubscribe from flagle promotional emails at any time by clicking the unsubscribe link or contacting support.
• Cookie management: We use cookies on flagle to maintain your session, remember preferences, and analyze usage. Your browser settings allow you to disable or delete cookies; however, some flagle functions may not work without them.

We at flagle protect your data through encryption, secure storage, limited access, and transparent policies — your privacy is a foundation of trust on our platform.

Contact Us About flagle Data & Policy Updates

If you have questions about our flagle privacy practices, wish to exercise your data rights, or suspect a data breach, contact our flagle support team via live chat, email, or in-app help. We undertake to respond to privacy requests within standard business timelines. Our support staff operates across major regions — Jakarta, Surabaya, Bandung, Medan, Semarang — and communicates in English and Indonesian.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or in-app notification. Continued use of flagle after such notice constitutes your acceptance of the updated policy.

We at flagle remain committed to transparent data handling and compliance with applicable data-protection laws. Your trust is essential to our operations. If you are uncomfortable with our data practices, you may close your flagle account and request deletion of your personal information subject to our retention obligations outlined above.